TrueSafe - securely backup anywhere

Why should I choose TrueSafe?
TrueSafe is the only solution that allows you to deploy your own online backup service using hardware and storage that you control. It has all the infrastructure you need to begin offering your service immediately, so that you can focus on signing up customers instead of expensive product development. In addition, TrueSafe has been designed from the start for secure backup over the internet, resulting in a reliable product and satisfied customers.

How much does it cost?
Pricing is based on a subscription model, based only on the number of users provisioned. The service includes all software for end users, server/host control, user provisioning and administration, as well as secure authentication. You can get started with as few as 20 hosted users. Contact Sales to obtain further information and a quotation.

Can I try it out? Do you offer a trial?
The free Personal Edition has all the functionality required to evaluate the service. It allows you to host a user and experience the capabilities of TrueSafe.

I want to order the service, what's the next step?
Contact Sales to order your service today.

Setup

What is involved in getting set up? How long does it take?
Setup is just a few steps:

Install TrueSafe Enterprise Host Edition on one of your computers

Make sure it port forwards outside your firewall so that users can communicate with your host.

Make sure it port forwards outside your firewall so that users can communicate with your host. TrueSafe includes built-in diagnostics so you can quickly test this.

Now you can begin provisioning users by entering the email address and allotted disk space.

Deployment is often completed in a matter of minutes.

How do I provision one of our users?
To provision a user, you sign in to your web-based administration tool, choose the menu to add a user, and then simply enter the user's email address and allotted disk space.

My customer wants the service deployed at their facility, can I do that?
Yes, Contact Sales for further information.

Technical

What TrueSafe client editions can be used with the service?
Your service includes the TrueSafe Online Edition, allowing users to backup to your Enterprise Host. Customers can also buy the TrueSafe Professional Edition separately if it is desired to also backup to local storage such as a network drive.

What are the system requirements for the host computer?
A Windows computer running Windows 2000, XP, or Vista. Desktop or server edition. Sufficient storage for your hosted users, either resident or network attached storage.

What is the format of the archives saved on my host computer?
Archives are stored as AES encrypted zip files. All encryption is performed user/client side, ensuring complete user security.

Is my customer's data secure?
All user archives are encrypted, utilizing a strong AES encryption key that only the end user has access to. All encryption is performed on the user's computer, ensuring data is encrypted prior to transit. Further, all communication between the user computer and your host computer is encrypted. Similarly, for file restoration, data is decrypted on the user computer.

What is the maximum size of a backup?
The maximum size of a backup is only limited by the disk storage you allocate to the user.

How long does a backup take?
TrueSafe has intelligence to perform incremental backups- only backing up information which has changed. Further, data is compressed prior to transmission. Generally, the initial backup will require a longer period of time, the time required usually limited by available internet bandwidth. Subsequent incremental backups are much quicker to complete.

Can I control the internet bandwidth allocated to the service?
Yes, you can adjust the data transfer rate to limit the bandwidth allocated to each hosted user.

How does a user restore their data?
To restore data, the user simply clicks the Restore Files menu on the application. A convenient Explorer-like view is presented, allowing all or selected files and folders to be restored. The folder location to restore to can also be selected.

My customer also wants to backup to his local storage too, what should he do?
To accomodate backing up data to both local and remote locations requires the TrueSafe Professional Edition, which can be purchased separately.